NAPLES, ITALY - 16 SEPTEMBER 2020: An Amazon locker is seen here in a supermarker in the outskirts of Naples, Italy, on September 16th 2020.
Amazon has been one of the biggest winners in the pandemic as people in its most established markets — the United States, Germany and Britain — have turned to it to buy everything from toilet paper to board games. What has been less noticed is that people in countries that had traditionally resisted the e-commerce giant are now also falling into Amazon’s grasp .
The shift has been particularly pronounced in Italy, which was one of the first countries hard hit by the virus. Italians have traditionally preferred to shop at local stores and pay cash. But after the government imposed Europe’s first nationwide virus lockdown, Italians began shopping online in record numbers.
75 percent of Italians shopped online during the lockdown. In 2020, total online sales are estimated to grow 26 percent to a record 22.7 billion euros, according to researchers from Polytechnic University of Milan.